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ATENCIÓN AL CLIENTE

0208 123 0911
from 9 to 20 Mon to Fri

Terms & Conditions

1.- Shipments and Returns.
We do not just design, manufacture and distribute the best standard model or personalized poufs; we also ensure their quick and efficient delivery to your doorstep


1.1.- Shipment:
We currently make express deliveries to the following destinations: France, Germany, Austria, Italy, Holland, Belgium, Luxembourg and the United Kingdom. Estimated time of arrival is within five to seven days. The cost of these shipments is currently €19.95 per order, in addition to the total cost of the purchased units.
Orders will be processed until 12:00 AM. All orders received later than this time will be processed the following day.
Once your order is shipped, we will email you the shipping details in case you need to contact the receiving agent handling your order.
Mypouf.com currently works with two of the most important logistics companies in Europe, who contribute to the wide coverage and high quality of our shipping services and allow us to offer our customers the option to track their orders online. We have an excellent working relationship with these companies due to the high volume of packages shipped each day by our company. They also greatly contribute to our ability to quickly take care of any possible incidents, which account for less than 1% of orders and are always resolved 100% satisfactorily.


1.2.- Returns:
The easiest way to request a return is to send us an email at support@mypouf.com with the subject: Return Request, including your order number and/or receipt. The email should contain the following information:
Person who placed the order, email used to place the order, phone number, order number or receipt and reason for return.
The following is additional information that will also be provided to you by email upon requesting a return with mypouf.com
1.- If your product is defective or damaged during transport:
You must contact us within 48 business hours following receipt of the shipment. To return the merchandise, it must be placed back into the original packaging, as it has been custom designed and manufactured by mypouf and is the best option for shipping our merchandise.
A copy of the receipt received with the merchandise must also be included in the return shipment. Once the return shipment is received, you will receive a refund of the bill minus shipping and handling charges within 24 – 48 business hours.
2.- If you wish to exchange or return your product because it is not to your liking
According to Law 47/2002, of December 19, which reformed Law 7/1996 of January 15, regulating Retail Trade, for incorporation into the Spanish legal system of Directive 97/7/CE, with regards to distance contracts and for adaptation of the various European Union guideline Laws, we must provide the information as indicated in Chapter II on Remote Sales, article 44 45 on the right of withdrawal. The customer will have a period of eight business days to return the merchandise. This right shall not result in the imposition of any kind of penalty, although the customer may be required to cover the direct cost of returning the product to our company (shipping charges).
The right of withdrawal does not apply to goods which have been made to the consumer’s specifications or are clearly personalized, or that, due to their nature cannot be returned.
To return the merchandise, it must be placed back into the original packaging, as it has been designed and manufactured by mypouf and is the best option for shipping our merchandise. Once packaged, the merchandise must be shipped at the customer’s expense to our office in Granada, located at Crta. Bailén – Motril, km 149 s/n (18640 – Padul – Granada) Spain.
A copy of the receipt received with the merchandise must also be included in the return shipment. Once we receive the return shipment, you will receive a refund of the bill minus shipping charges within 24 – 48 business hours.

2.- Forms of payment:
In collaboration with several of the main European Banks, mipuf.es is currently able to offer the following payment methods:


2.1.- Credit Card.
Our secure payment server from La Caixa is the most secure electronic payment gateway in the country. This service is completely free and does not require any extra charges or fees in addition to the total amount of your order.
If you choose this form of payment, you will be asked to enter your credit card details, including any other information required by the issuing bank to ensure additional security when paying by card. Once you receive an on-screen message that the payment has been successfully processed, you will be redirected to mypouf.com, where you will be able to validate the order. This is the final step in the payment process to ensure that your order is registered correctly in our system.


2.2.- Bank transfer.
When you specify that you would like to make your payment via bank transfer, whether in-person or through your online bank account, you will receive an email with the account information for making the transfer after confirming your order. Your order will be processed once we are able to validate that the payment has been made. Therefore, we recommend that you send us the payment slip via email to (info@mypouf.com) or via fax (+34 902 879515). Although this step is not mandatory, sending us the receipt will ensure that your order is processed as soon as possible.


2.4.- Paypal.
Mypouf.com also offers the ability to make payments via PayPal, the secure payment platform with more than 210 million customers. If you choose this form of payment, the process will be the same as with a credit card; once you have confirmed the order and before validating it, you will be redirected to the PayPal website, where you will be able to sign in to your account (existing customers) and make your payment by following site’s rules. Upon notification that your payment has been processed successfully, you will be returned to the mypouf website and asked to validate the order. Once again, this is the last step to ensure that your order is registered correctly in our system.
Should you have any questions about the forms of payment or anything else, you can contact us by phone during our business hours of 9 AM – 2 PM and 3 PM – 6:30 PM, Monday through Thursday and from 8 AM – 3 PM on Fridays, at +34 91-1010510, or any time by email at (info@mypouf.com)


3.- Guarantee:
All of our products are covered by a nationwide warranty against manufacturing defects for two years after the date of purchase. This warranty does not include imperfections caused by misuse or normal wear and tear. To manage your warranty, please contact us via email at info@mypouf.com

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