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ATENCIÓN AL CLIENTE

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Returns

The easiest way to request a return is to send us an email at support@mypouf.com with the subject: Return request, including your order number and/or receipt.

The email should contain the following information:

  1. Person who placed the order
  2. Email used to place the order
  3. Phone number
  4. Order number or receipt
  5. Reason for return.

 

The following is additional information that will also be provided to you by email upon requesting a return with mypouf.com.

1. - If your product is defective or damaged during transport: You must contact us within 48 business hours following receipt of the shipment. To return the merchandise, it must be placed back into the original packaging, as it has been custom designed and manufactured by mypouf and is the best option for shipping our merchandise. A copy of the receipt received with the merchandise must also be included in the return shipment. Once the return shipment is received, you will receive a refund of the bill minus shipping and handling charges within 24 – 48 business hours.

2. – If you wish to exchange or return your product because it is not to your liking According to Law 47/2002, of December 19, which reformed Law 7/1996 of January 15, regulating Retail Trade, for incorporation into the Spanish legal system of Directive 97/7/CE, with regards to distance contracts and for adaptation of the various European Union guideline Laws, we must provide the information as indicated in Chapter II on Remote Sales, article 44 45 on the right of withdrawal. The customer will have a period of eight business days to return the merchandise. This right shall not result in the imposition of any kind of penalty, although the customer may be required to cover the direct cost of returning the product to our company (shipping charges). The right of withdrawal does not apply to goods which have been made to the consumer’s specifications or are clearly personalized, or that, due to their nature cannot be returned.

To return the merchandise, it must be placed back into the original packaging, as it has been designed and manufactured by mypouf and is the best option for shipping our merchandise. Once packaged, the merchandise must be shipped at the customer’s expense to our office in Granada, located at Crta. Bailén – Motril, km 149 s/n (18640 – Padul – Granada) Spain. A copy of the receipt received with the merchandise must also be included in the return shipment. Once we receive the return shipment, you will receive a refund of the bill minus shipping charges within 24 – 48 business hours.

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